Refund and Returns Policy
Refund and Returns Policy
Last Updated: [Insert Date]
At USlasercraft.com, we take pride in crafting high-quality personalized gifts, home décor, and business gifts. Customer satisfaction is our priority, and we strive to ensure you love your purchase. If you are not completely satisfied, please review our refund and return policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- A return request must be submitted within [X] days of receiving the product.
- Items must include proof of purchase (order confirmation or receipt).
Non-Returnable Items
Due to the nature of our products, the following items are not eligible for return or exchange:
- Personalized or Custom-Made Products (including engraved or customized gifts)
- Gift Cards or Digital Products
- Final Sale or Clearance Items
However, if your custom item arrives damaged or defective, we will offer a replacement or refund.
2. Return Process
To initiate a return, follow these steps:
- Contact Us: Email us at [Your Contact Email] with your order number and reason for return.
- Wait for Approval: Our team will review your request and provide return instructions.
- Ship the Item Back: Once approved, you will receive a return shipping address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Inspection & Refund: After receiving the item, we will inspect it and process your refund within [X] business days.
3. Refund Policy
Refunds will be issued using the original payment method. Processing times may vary based on your bank or payment provider.
Refunds may be denied if:
- The item is returned in a used or damaged condition.
- The return is requested after the eligible return window.
- The item falls under the non-returnable category.
4. Damaged or Defective Products
If your order arrives damaged or defective, please notify us within [X] days with photos of the issue. We will offer:
- A replacement at no additional cost.
- A full refund if a replacement is not available.
We may request the damaged item to be returned before processing the refund or replacement.
5. Exchanges
We only offer exchanges for defective or damaged products. If you received an incorrect or faulty item, contact us for a free exchange.
6. Cancellations
- Orders can be canceled within [X] hours of purchase if they have not been processed.
- Personalized or custom orders cannot be canceled once production has begun.
7. Contact Us
For any refund or return inquiries, reach out to us:
📧 Email: [Your Contact Email]
📍 Address: [Your Business Address]
📞 Phone: [Your Contact Number]